CUSTOMER SERVICE ASSOCIATE

The Customer Service Associate is the primary point of contact for the public and volunteers. This role oversees client assistance with general inquiries, services, programs, and responsible pet ownership education. They do this through managing phone communications, overseeing administrative functions for operational programs, supervising data entry, processing paperwork and cash handling utilizing excellent customer service skills. The position supports and enforces the Siskiyou Humane Society, Inc. policies established by the Board of Directors and bylaws.

  • Oversee all front desk duties including customer service, cash handling, data entry, welcoming customers and volunteers, and business operations for programs. Ensure the front office and lobbies are clean, free of clutter, and welcoming.  
  • Serve as the receptionist and ensure excellent customer service for all clients, vendors, partners, and volunteers in the shelters directing them to the appropriate party and answering general questions about services, programs, and processes.  
  • Lead in educating and supporting customers through education about programs and responsible pet ownership. Proactively offer safety net options for pet owners looking to turn in a pet or a stray. 
  • Manage customer inquiries by overseeing phone answering, voicemail checking, and responding to social media and web inquiry requests. 
  • Maintain accurate records and files, statistics, and run reports as requested. Oversee all information relating to animals, persons, updated notes, customer inquiries, donor transactions, and volunteer management into the computer database. Run reports as requested. 
  • Schedule appointments for programs including but not limited to adoptions, intake, reclaim, and public services.  

Every staff member must contribute to a safe working environment and work as a collaborative team member. All SHS staff members contribute to the stewardship of the organization’s mission and are expected to stay current on and understand issues related to animal welfare and SHS programs.

ANIMAL CARE TECHNICIAN

The Animal Care Technician is a vital member of the team and is responsible for providing the highest quality of care to animals in residence at the Siskiyou Humane Society.

Responsibilities include monitoring the health and temperament of the animals; assessing, medicating and preparing incoming animals for adoption placement.  Feeding, cleaning, medicating, and testing  animals on a daily basis and in a timely and efficient manner. Preparing and providing accurate and meaningful documentation for animal profiles. Assisting the Behavior department in accumulating information important to the placement of shelter animals, based on established, written criterion. Animal Care Technicians must facilitate positive interactions between SHS and the public, and provide helpful and education guidance with respect to selection.

Every staff member must contribute to a safe working environment and work as a collaborative team member. All SHS staff members contribute to the stewardship of the organization’s mission and are expected to stay current on and understand issues related to animal welfare and SHS programs.

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